The problem

The owner of a chain of motels was concerned the current husband and wife managers of one particular motel were taking room bookings and not logging them on the system.  Cash payments for rooms were a current occurrence and the owner was concerned these cash payments were being pocketed.  

The solution

We checked into that particular motel on several occasions, paying cash.  Spot checks were also conducted on consecutive days to identify what vehicles were parked outside what rooms and also what rooms had lights on inside – to identify that someone was actually staying inside the rooms.

The outcome

Subsequent checks by the owner identified regular occurrences of rooms, which had been identified by us to be occupied, were not logged into the system.  

A subsequent and unannounced attendance by the owner resulted in both managers admitting their guilt.  They were immediately dismissed.