I'm receiving more and more very short, very poorly written emails with shocking grammar and dubious spelling that are, judging by the use of phone text abbreviations (TKS, BTW, RU, etc.) and other indicators, written hastily on and sent from, a mobile phone.
What I have difficulty comprehending is that some of these emails relate to what are very important personal situations. For example, a young adult looking to get in contact with a biological parent, or vice versa. I would have thought wanting to find a family member was a pretty big deal and worth at least a bit of effort.
A private investigator's sole roll is to provide information, but before we can do that, we need accurate information with which to work. Is the person's given name really "saw" or did predictive text take over? The more (accurate) information you provide us, the better the results we can provide you. This is repeated under just about every service type on this website, but it seems an awful lot of people just can't be bothered.
Well, if you can't be bothered, why should I?
Oh, and by the way, if cost is a factor to you, keep in mind that the more time I have to spend on a matter (seeking clarification, asking for more information, etc.) the greater your costs.
The best way to help your investigator on a private/domestic matter – and perhaps save yourself some money.
A lot of investigators don’t provide private or domestic investigation services. By private/domestic matters I’m referring to infidelity or cheating partners, child custody and other Family Law matters, pre-nuptial checks, divorce litigation support or child activity surveillance.
Ever wonder why that is?
These types of private matters are often highly emotional situations for the client. When someone is having a personal crisis and they turn to an investigator to obtain information or “peace of mind”, that investigator is often the only person with whom they feel comfortable sharing this information. There is often an “unburdening of the soul” and a great avalanche of information is provided, particularly at the first meeting.
It's always nice when you can help someone out. This particular client needed to find someone quickly and one simple search conducted while the client was still on the phone got the information they needed. The search only cost me a few dollars and I was happy to help at no charge.
When you then get such a nice email in return, it's thanks enough.
There is an increasing trend by insurers to use a lesser number of investigation agencies and rely on large (often national) agencies for the conduct of their work. WorkCover Queensland recently reduced their investigation panel members from six to three. Whereas there was previously several smaller firms that provided specialised surveillance services exclusively, the three selected large national firms now provide both surveillance and factual investigations.
No doubt there are logistical and other corporate reasons for choosing to go the “lesser and bigger” route. But it does make me wonder whether this will, in time, be seen to have been the correct decision. In fact, several large insurers have started to reverse their policies in this regard. Whilst there will always be some degree of variation in the quality of service that any agency produces, a common theme I have been hearing is that the larger firms seem to have a somewhat “sausage factory” mentality. Get the job in, done and back with little apparent regard for results or quality of service.
Maybe I’m wrong, but being “all things, to all people, everywhere” seems like an extremely difficult business model to achieve and an even harder one to maintain.
I’ve given some recent thought to what the pros and cons are to choosing a larger firm over a smaller one.
I imagine a lot of investigators doing insurance surveillance work would have quite a few ideas about what exactly is the biggest impediment to conducting successful surveillance. Theses might include: -
In my honest opinion, none of the above items rates as the number 1 factor when it comes to impeding a successful surveillance assignment. The number one spot is…..
Listen to some jazz whilst reading